Responsibilities

Primary Tasks
Engage and Support Unpaid Global Majority Carers within Harrow.
• Lead on implementing community engagement activities and wellbeing programmes for global majority unpaid carers across the Borough
• Lead our community hub and organise weekly activities which include professional talks, training, and social activities for unpaid carers
• Develop and maintain effective referral pathways with GPs, hospitals, adult social care, welfare advice services, faith groups, community organisations and other trusted local partners, with a particular focus on identifying hidden carers
• Attend networking meetings to promote the service and build partnerships, giving presentations where necessary in support of global majority carers and organisations
• Work collaboratively with colleagues and partner agencies to coordinate support, share appropriate information, avoid duplication and ensure carers experience a joined-up pathway
• Set up carers forums to provide a safe environment for carers to meet to support each other and to have a voice in the strategic planning for Harrow carers
• Collaborate with the Marketing Manager, carers and community partners to co-design accessible and culturally appropriate information for communities that may not identify with the term “carer”
• Organise and carry out regular promotional and marketing events in the community for unpaid carers from global majority communities and circulate information about the project regularly
• Build trusted relationships with health, social care, education, faith and voluntary-sector professionals so they can recognise hidden carers and make timely, appropriate referrals
• Recruiting and training 5 volunteers each year.
• Use local insight, demographic information, referral patterns and community feedback to identify groups and neighbourhoods where carers may be underrepresented or hidden
• Undertake proactive, relationship-based outreach in trusted community settings, using flexible approaches where required to engage people who may not recognise themselves as carers
• Identify and reduce cultural, language, financial, digital and accessibility barriers to engagement, arranging accessible communication or interpreting support where appropriate
• Co-design outreach activities and services with carers, volunteers, community leaders and partner organisations, ensuring carers’ voices inform service development
• Work occasional evenings and weekends, as required, to attend Harrow festivals, community events and out-of-hours groups

Secondary Tasks
• Signpost and refer carers to external services either universal or statutory
• Provide monthly outcome-based reports, including attendance, referral sources, partnership activity, communities reached and gaps in engagement, and use this learning to improve outreach
• Log all information on a database and collate relevant reports at the request of the Head of Adult Services.
• To support colleagues in other areas of the organisation as when required
• To undertake additional responsibilities as designated by Harrow Carers
• To comply with General Data Protection Regulations relating to personal information of individuals of the public
• To comply with all relevant policies, procedures, and guidelines, including those relating to Safeguarding, Equal Opportunities, Health and Safety, Confidentiality and Dignity at Work.

Person Specification
Experience and Knowledge
• Experience of providing front line, holistic support to vulnerable people
• Experience of organising and delivering workshops
• Experience of working with external professionals and organisations
• Knowledge and Understanding of the challenges faced by global majority communities in Harrow
• Excellent Presentation Skills
• Experience of recruiting, training and supporting volunteers
• Good working understanding of supporting unpaid carers and the challenges they face
• Knowledge and understanding of welfare benefits systems for unpaid carers & Care Act 2014
• Understanding of Safeguarding vulnerable adults and deprivation of liberty procedures
• Understanding and Commitment to Equality of Opportunity and working practices
• Experience of using Charity log (desirable)
• Experience of completing monitoring and evaluation reports.
• Experience of proactively engaging underserved, seldom-heard or marginalised communities through community outreach
• Understanding of why carers may remain hidden, including lack of self-identification, stigma, cultural expectations, language barriers, limited awareness and mistrust of services
• Experience of developing partnerships, referral pathways and collaborative initiatives across statutory, health, voluntary, faith and community organisations
• Experience of using outreach data and community feedback to identify gaps, plan activity and evaluate impact

Skills – Able to
• Work independently and as part of the team
• Be consistently empathetic
• Work within professional boundaries
• Excellent IT skills knowledge Word, Outlook & Power point
• Accurate attention to detail
• Flexible adaptable and can-do attitude
• Excellent organisational skills
• Analytical and problem-solving skills, solution focused
• Enthusiastic and self-motivated
• Supervisory and project management & presentation skills (Desirable).
• Build trust and communicate sensitively with people from different cultural, faith and socioeconomic backgrounds
• Establish, influence and sustain productive working relationships with a wide range of internal and external partners
• Adapt outreach and communication methods to overcome cultural, language, digital and accessibility barriers while maintaining confidentiality and professional boundaries
• Work effectively with interpreters; relevant community language skills are desirable

If you are passionate about supporting unpaid carers and making a real difference within Harrow’s diverse communities, we would love to hear from you.

For further information about this role, please email karen.gilchrist@harrowcarers.org.

To apply, please send your CV and a covering letter outlining your suitability for the role to karen.gilchrist@harrowcarers.org.

Closing date for applications: 30 October 2026.

Harrow Carers is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

• Do you have a caring nature and great people skills?
• Do you have a genuine desire to make a positive difference in people’s lives?
• Do you want to learn and develop your career in health and social care?

If the answer is yes to these questions you are the person Harrow Carers is looking for

Harrow Carers (Home Care Service) is a domiciliary care provider that offers high quality home care services to unpaid carers, in their home and the local community. As part of a charity organisation we are dedicated to supporting unpaid Carers who look after their loved ones. We provide professionally trained and experienced Care Support Workers, to take over the caring role for the unpaid Carer to have a break. We also assist individuals living on their own, who require home care support.

WHAT WE OFFER:

• Travel Allowance –For Drivers & Public Transport Users
• Flexible working hours
• Competitive Hourly Rate
• Free DBS Check
• Refer a friend bonus scheme
• Paid Annual Leave
• Sickness Pay
• Free Training & Career Development

JOB RESPONSIBILITIES:

• Attend the homes of families and perform duties as specified in the care plan.
• Personal care tasks; including support with dressing and continence care.
• Meal Preparation; preparing light meals, snacks and drinks.
• Domestic Tasks; light cleaning and supporting with shopping activities.
• Companionship; providing emotional support and assistance with activities.
• Reporting; Recording any relevant information regarding the Clients care & Wellbeing.
• Confidentiality; Ensure all information on clients and their families remain secure and confidential.

WHAT WE LOOK FOR:

• Reliable, Enthusiastic & Passionate
• Great People Skills
• Caring Nature
• Flexible & Adaptable
• Great Communication & Time Management Skills
• Desire to make a difference to the lives of people in the local community

Applicants who have care experience are particularly welcome, but full training will be given to applicants new to care.

If you would like to join our trusted and valued team, please apply below with your CV or download our application pack via our website. https://harrowcarers.org/homecare/