Responsibilities
Primary
• Providing support to unpaid carers who have a loved one in hospital.
• Assessing carers needs on the point of discharge.
• Ensuring care packages for patient and any other services are in place before discharge.
• Advocacy support
• Providing information and advice.

Main Duties:
Engage clients prior to discharge and carry out an assessment of needs.
Complete support plans for patients and their carers
Ensure all unpaid carers are provided with a carers card. Signpost to carer peer support groups and medically specific support groups so carers can support each other.
Refer to counselling services and wellbeing programmes to reduce isolation and maintain and improve the health and wellbeing of unpaid carers.

• Maintain a regular presence at the hospital, working closely with hospital staff to aid discharge from A&E and wards.
• To record accurate and updated client information in line with Harrow Carers confidentiality policy and within relevant databases allowing a comprehensive assessment of the patient’s needs and priorities.
• Provide support, confidence and advocacy for patients and their carers; facilitating them to access information and advice regarding services to meet their needs during the transition back into the community
• To assist patients and their carers to assess discharge meetings and advocate on their behalf with the view to providing them with a care package that adequately addresses their needs in the community.
• To support unpaid carers to understand their rights and entitlements whilst in hospital including the right to complain.
• Signpost and refer unpaid carers for specialist and/or on-going support within the community through other organisations
• To promote means by which a carer can better manage their own health by planning and facilitating regular workshops on Health Management i.e. Manual Handling and First Aid for older patients
• Ensure that the project is publicised widely within the hospital/setting using appropriately developed publicity materials
• Raising awareness unpaid within the hospital setting, promoting their interests through hospital staff and social workers professionals
• Working closely with the Hospital Discharge Manger to coordinate services where possible, identifying areas for improvement and develop means to address these
• To work independently and to manage own time effectively and make the best possible use of resources available
• Carry out all necessary administration for the project. This will include working with the Project Manager to develop and maintain appropriate monitoring systems, obtaining regular feedback, preparing statistical and other reports

• To actively participate in regular supervision meetings, providing monitoring reports and feedback on project progress and needs
• To attend and represent the views of unpaid carers at relevant meetings and appropriate Steering Groups/Networks; advising and reporting on the development of this role and the impact upon the discharge process
• Ensure that the needs of older patients; from all ethnic groups within Harrow are fully catered for. This will include organising an interpreting service where necessary.

General Duties
• Attend any relevant meeting and training session.
• Attend and contribute to regular supervision sessions and team meetings.
• Maintain confidentiality over personal information relating to individual users of this service
• Work in accordance with all office procedures and policies of Harrow Carers Centre/Age Uk
• Adhere to and promote Harrow Carers’ and Age UK’s safeguarding procedures.
• Undertake evening /weekend work where necessary.
• Work as part of the team contributing to the smooth and effective working of Harrow Carers Centre
• Undertake any duties as reasonably requested by the Project Manager or Chief Executive Officer
• Take responsibility for ensuring good procedures and practice in the delivery of the high quality advice and information service at Harrow Carers Centre.

Person Specification
Experience and Education
• Qualified to degree level or equivalent experience in an appropriate area of work.
• Excellent communication skills; both written and oral. An additional community language would be an advantage
• Hi level of emotional intelligence
• To be experienced in working, and liaising with a variety of agencies and professionals in a multidisciplinary environment to achieve the best outcome for individuals (within the health sector would be an advantage)
• Experience of engaging with individuals from diverse community groups
• Knowledge and experience of safeguarding vulnerable people
• Experience of project-based working and achieving targets (desirable)
• Experienced in collating data, utilising this to inform performance reports (desirable)
• To be experienced in working on a one-to-one basis with clients and with groups

Job Related Knowledge, Aptitude and Skills
• Knowledge and understanding of the NHS system & procedures in a hospital setting including the discharge process
• To be computer literate and experienced in Microsoft WORD and EXCEL and Charity Log.
• Understand Carers’ issues and rights (training can be provided)
• Ability to work individually using your own initiative with little supervision
• Good organisational and management skills
• Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person
• Ability to build constructive relationships with clients and professionals.
• Understanding and commitment to Equal Opportunities

Personal Skills
• Have a positive and enthusiastic approach to older people.
• Approachable, calm, coherent, reliable
• Self-motivated
• Creative
• Good team player
• Disciplined and able to plan and manage time effectively.

Other Qualities
• A clean driving license and access to a vehicle for working hours (desirable)
• Flexibility in terms of working outside normal hours as, and when necessary

Interview Date: TBC

To apply, Please apply with a completed application form and a covering letter explaining what motivates you to apply for this job and what you will bring to the role. Application closing date 9.00am 3rd April. (May close early if a suitable candidate is identified) please send your completed application to Karen.Gilchrist@harrowcarers.org

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

If you would like to know more about the role, please contact Karen.Gilchrist@harrowcarers.org/ 020 88685224

We are committed to promoting equal opportunities.

Application Documents

Application for Employment

Diversity Monitoring Form

Are you passionate about supporting older people in challenging circumstances? Our team of support workers based at Hillingdon & Northwick Park Hospitals are there to support older people who have been admitted and are now ready for discharge or find themselves in A&E. We help patients with tasks such as notifying family and liaising with medical staff regarding treatment. As part of our Take Home and Settle service we may be able to escort patients’ home, get them settled and offer a daily call up to three days after discharge.

Interviews: TBC

If you would like to know more about the role, please contact Karen Withers Karen.Withers@harrowcarers.org / 020 88685224
Please send your completed application form and diversity form to Karen.Withers@harrowcarers.org
We are committed to promoting equal opportunities.

Application Documents

Application Guidance notes

Application for Employment

Diversity Monitoring Form

Hospital Support Worker Job Description & Person Specification

• Do you have a caring nature and great people skills?
• Do you have a genuine desire to make a positive difference in people’s lives?
• Do you want to learn and develop your career in health and social care?

If the answer is yes to these questions you are the person Harrow Carers is looking for

Harrow Carers (Home Care Service) is a domiciliary care provider that offers high quality home care services to unpaid carers, in their home and the local community. As part of a charity organisation we are dedicated to supporting unpaid Carers who look after their loved ones. We provide professionally trained and experienced Care Support Workers, to take over the caring role for the unpaid Carer to have a break. We also assist individuals living on their own, who require home care support.

WHAT WE OFFER:

• Travel Allowance –For Drivers & Public Transport Users
• Flexible working hours
• Competitive Hourly Rate
• Free DBS Check
• Refer a friend bonus scheme
• Paid Annual Leave
• Sickness Pay
• Free Training & Career Development

JOB RESPONSIBILITIES:

• Attend the homes of families and perform duties as specified in the care plan.
• Personal care tasks; including support with dressing and continence care.
• Meal Preparation; preparing light meals, snacks and drinks.
• Domestic Tasks; light cleaning and supporting with shopping activities.
• Companionship; providing emotional support and assistance with activities.
• Reporting; Recording any relevant information regarding the Clients care & Wellbeing.
• Confidentiality; Ensure all information on clients and their families remain secure and confidential.

WHAT WE LOOK FOR:

• Reliable, Enthusiastic & Passionate
• Great People Skills
• Caring Nature
• Flexible & Adaptable
• Great Communication & Time Management Skills
• Desire to make a difference to the lives of people in the local community

Applicants who have care experience are particularly welcome, but full training will be given to applicants new to care.

If you would like to join our trusted and valued team, please apply below with your CV or download our application pack via our website. https://harrowcarers.org/homecare/

The main purpose of this role is to write weekly blogs for our website.

We are looking for someone who has experience blogging, confident and can do it well.

To apply: Please email your CV, covering letter and application form to jobs@harrowcarers.org or telephone 0330 088 2224 to discuss further.

The main purpose of this role is to unify website colors, check spacing and check if images match the text.

We are looking for someone who has experience, confident and can do it well.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.

The main purpose of this role is to write weekly blogs for our website, check spelling mistakes and make sure the language used matches the brand.

We are looking for someone who has experience writing, pays high attention to detail and knows how match text with brand voice.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.