Primary

• To run our reception desk, answering all calls, retrieving messages from the answer phone on a regular basis and greeting clients who attend the centre.
• To be the first point of contact for all new client referrals, registering them on our systems and referring them on to the appropriate person if support is required by the client.
• To support the organisation in keeping our database (Charitylog) up to date with client information
• To offer business admin support in producing reporting figures for our funders’ quarterly returns (including monitoring information for the Care Act contract and SWISH).
• Manage the Harrow Carers Administration Email inbox.
• Support with the smooth running of the centre ensuring all office equipment/supplies are regularly replenished as and when necessary following company procedures and taking stock inventory.
• To complete various admin duties such as ensuring outgoing/incoming post is processed
• Keep reception area & stationery cupboard tidy.
• Check stationery, other office & kitchen supplies and restock when necessary.
• Raise Purchase Orders for office and kitchen supplies & maintenance companies where necessary.
• Take petty cash/cheques to bank and complete relevant paperwork
• To help setting up meetings and for groups attending the centre
• To arrange activity bookings within office and other centre calendars

Secondary

• Support Managers with coordinating all meetings in relation to projects and regular activities which Harrow Carers is associated with, setting and disseminating agendas and minutes, following up with meeting reminders and any other administration duties in connection with projects and activities.
• Support with Harrow Carers social media campaigns.
• Attend staff and team meetings
• Any other administration duties required by Harrow Carers

Person Specification
Skills
• Good organisational skills
• Enthusiastic and motivated
• Strong communication
• Good office administration skills
• Good working knowledge of Excel, Word and Outlook and picks up technology easily
• To be a strong self-starter
• To be caring and compassionate

Experience
A background in Customer Services is desired with strong administration and IT skills. Excellent verbal and written communication skills are a must together with the ability to prioritise workload and able to effectively multitask with a flexible approach and ‘can do’ attitude

Please send your CV and covering letter explaining how your skills and experience would enable you to excel in this role to colin.powell@harrowcarers.org

Primary

Improve documentation of the QMS processes
Bring up to date and maintain folders & files within the QMS, SharePoint, improvement, and policy suites & Breathe HR.
Maintain hyperlinks links to document suites and establish new links when required
Review internal audit planning and ongoing implementation
Investigate nonconformity and corrective action
Carry out monthly scheduled audits as agreed with the Operations Director
Update Harrow Carers policies as required and via our umbrella body Carers Trust and Operational Policy Framework
Work closely with Operations Director

Secondary
Provide improvement advice as to quality procedures to the Operations Director and CEO

Skills

Excellent IT skills knowledge of Excel, Word, Outlook, SharePoint, Teams
Ability to acquire technological skills with ease
Accurate attention to detail
Adaptable and can-do attitude
Good organisational skills
Root skills analysis
Enthusiastic and self-motivated
Excellent communication and time management

Experience

Ability to use SharePoint to a high standard
Care Quality Commission readiness audits

Please send your CV and covering letter explaining how your skills and experience would enable you to excel as our Quality Officer to colin.powell@harrowcarers.org

Primary Tasks
• To support the development and operation of the Dementia Carers’ Project providing holistic support to dementia carers and their loved ones, including a range of information, advice and respite support.
• Support advocacy and resilience building with Carers
• Work with the Co-ordinator to manage the overall process of referrals to the project
• Assist in co-ordination of dementia project workers and volunteers to ensure that a high quality of support is continuously provided
• Assist the Co-ordinator in planning and organising activities and facilitators to deliver workshops and training sessions
• Lead activities where required with Carers and/or relatives with Dementia attending the project
• Provide any support required to Professionals attending the Project Programmes to offer advice and information to Carers
• To work as part of a team in Harrow Carers and the Dementia Project
• Actively take part in supervision with the line manager
• Support on associated projects such as Peer Support and others as required.
• Support the on-going evaluation of the Project

Secondary Tasks
• Ability to support the provision of emotional support and signposting to wellbeing and counselling services within Harrow Carers.
• Support the sign-posing and referral of Carers to external services either universal or statutory.
• Support the collation of information to contribute to monthly reports on the project
• Assist with ongoing consultation and co-production with Carers.
• To support colleagues in other areas of the organisation as when required
• To undertake additional responsibilities as designated by Harrow Carers
• To comply with General Data Protection Regulations relating to personal information of individuals of the general public.
• To comply with all relevant policies, procedures and guidelines, including those relating to Safeguarding, Equal Opportunities, Health and Safety, Confidentiality and Dignity at Work.

Please send your CV and covering letter explaining how your skills and experience would enable you to excel as our Adults Services Manager to colin Powell@harrowcarers.org

Are you passionate about supporting older people in challenging circumstances? Our team of support workers based at Hillingdon & Northwick Park Hospitals are there to support older people who have been admitted and are now ready for discharge or find themselves in A&E. We help patients with tasks such as notifying family and liaising with medical staff regarding treatment. As part of our Take Home and Settle service we may be able to escort patients’ home, get them settled and offer a daily call up to three days after discharge.

Interviews: TBC

If you would like to know more about the role, please contact Karen Withers Karen.Withers@harrowcarers.org / 020 88685224
Please send your completed application form and diversity form to Karen.Withers@harrowcarers.org
We are committed to promoting equal opportunities.

Application Documents

Application Guidance notes

Application for Employment

Diversity Monitoring Form

Hospital Support Worker Job Description & Person Specification

• Do you have a caring nature and great people skills?
• Do you have a genuine desire to make a positive difference in people’s lives?
• Do you want to learn and develop your career in health and social care?

If the answer is yes to these questions you are the person Harrow Carers is looking for

Harrow Carers (Home Care Service) is a domiciliary care provider that offers high quality home care services to unpaid carers, in their home and the local community. As part of a charity organisation we are dedicated to supporting unpaid Carers who look after their loved ones. We provide professionally trained and experienced Care Support Workers, to take over the caring role for the unpaid Carer to have a break. We also assist individuals living on their own, who require home care support.

WHAT WE OFFER:

• Travel Allowance –For Drivers & Public Transport Users
• Flexible working hours
• Competitive Hourly Rate
• Free DBS Check
• Refer a friend bonus scheme
• Paid Annual Leave
• Sickness Pay
• Free Training & Career Development

JOB RESPONSIBILITIES:

• Attend the homes of families and perform duties as specified in the care plan.
• Personal care tasks; including support with dressing and continence care.
• Meal Preparation; preparing light meals, snacks and drinks.
• Domestic Tasks; light cleaning and supporting with shopping activities.
• Companionship; providing emotional support and assistance with activities.
• Reporting; Recording any relevant information regarding the Clients care & Wellbeing.
• Confidentiality; Ensure all information on clients and their families remain secure and confidential.

WHAT WE LOOK FOR:

• Reliable, Enthusiastic & Passionate
• Great People Skills
• Caring Nature
• Flexible & Adaptable
• Great Communication & Time Management Skills
• Desire to make a difference to the lives of people in the local community

Applicants who have care experience are particularly welcome, but full training will be given to applicants new to care.

If you would like to join our trusted and valued team, please apply below with your CV or download our application pack via our website. https://harrowcarers.org/homecare/

The main purpose of this role is to write weekly blogs for our website.

We are looking for someone who has experience blogging, confident and can do it well.

To apply: Please email your CV, covering letter and application form to jobs@harrowcarers.org or telephone 0330 088 2224 to discuss further.

The main purpose of this role is to unify website colors, check spacing and check if images match the text.

We are looking for someone who has experience, confident and can do it well.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.

The main purpose of this role is to write weekly blogs for our website, check spelling mistakes and make sure the language used matches the brand.

We are looking for someone who has experience writing, pays high attention to detail and knows how match text with brand voice.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.