Primary Tasks
1. Support for unpaid carers who have a cared for person living in a care home
• To set up and co-ordinate regular Care Home support groups for unpaid carers who support someone living in a care home
• Assist carers with understanding their rights and how to access services.
• Assist carers to develop resilience and self-help skills, sharing and discussing strategies during the monthly support meetings
• Provide emotional support and signpost to wellbeing and counselling services within Harrow Carers
• Follow up support to carers, referrals and expressions of interest when needed
• Network and liaise with Health & Social Care professionals/ Legal Representatives and Harrow Carers Benefits team to organise speakers
• Attend regular promotional and marketing events and for unpaid carers and circulate information about the project regularly
• Build relationships with Carers leads and other professional within Harrow who can support carers
• Attend networking meetings to promote the service and build up partnerships
• To work as part of a team and pathway in the support of unpaid carers

2. Engage with Care Homes including staff and management
• Visit care homes at the start of the project to discuss how we can work together, and the outcomes expected.
• Holding regular meetings with the management of the Care Homes to
o Update them on issues and concerns
o Advise them of compliments received
o Provide working examples of good practices that we have seen in other Care Homes to encourage them to provide the best possible service
o Act as a sounding board and be available as an expert on Carers and their needs to assist the Care Home
• Identifying common themes at the monthly meetings with the Carers and during one-to-one work in order to update Care Home management as above.
• Keep records so that the Care Home has evidence for the CQC and inspection bodies.

Secondary Tasks
• Signpost and refer carers to external services either universal or statutory.
• To provide monthly wellbeing and outcome -based reports as well as attendance record keeping.
• Log all information on a database and collate relevant reports at the request of the Adult Services Manager
• To support colleagues in other areas of the organisation as when required
• To undertake additional responsibilities as designated by Harrow Carers
• To comply with General Data Protection Regulations relating to personal information of individuals of the general public.
• To comply with all relevant policies, procedures and guidelines, including those relating to Safeguarding, Equal Opportunities, Health and Safety, Confidentiality and Dignity at Work.

PERSON SPECIFICATION

Experience and Knowledge
• At least 3 years’ experience of providing front line, holistic support to vulnerable people
• Experience of providing information, advice and advocacy
• Experience of organising and delivering workshops
• Experience of working with external professionals and organisations
• A good working understanding of residential care and supporting unpaid carers
• Knowledge and understanding of welfare benefits systems for unpaid carers & Care Act 2014
• Understanding of Safeguarding vulnerable adults and deprivation of liberty procedures
• Understanding and Commitment to Equality of Opportunity and working practices
• Understanding of CQC regulations to support the home Manager in partnership work
• Experience of using Charity log (desirable)
• Experience of completing monitoring and evaluation reports

Skills
• Able to
o work independently and as part of the team
o be consistently empathetic
o work within professional boundaries
o communicate well and diplomatically in a constructive way to both our unpaid carers and Home Managers
• Excellent IT skills knowledge Word and Outlook
• Accurate attention to detail
• Flexible adaptable and can-do attitude
• Excellent organisational skills
• Analytical and problem-solving skills, solution focused
• Enthusiastic and self-motivated
• Supervisory and project management (Desirable)

Please contact Karen.Gilchrist@harrowcarers.org for an application form

Are you passionate about supporting older people in challenging circumstances? Our team of support workers based at Hillingdon & Northwick Park Hospitals are there to support older people who have been admitted and are now ready for discharge or find themselves in A&E. We help patients with tasks such as notifying family and liaising with medical staff regarding treatment. As part of our Take Home and Settle service we may be able to escort patients’ home, get them settled and offer a daily call up to three days after discharge.

Interviews: TBC

If you would like to know more about the role, please contact Karen Withers Karen.Withers@harrowcarers.org / 020 88685224
Please send your completed application form and diversity form to Karen.Withers@harrowcarers.org
We are committed to promoting equal opportunities.

Application Documents

Application Guidance notes

Application for Employment

Diversity Monitoring Form

Hospital Support Worker Job Description & Person Specification

• Do you have a caring nature and great people skills?
• Do you have a genuine desire to make a positive difference in people’s lives?
• Do you want to learn and develop your career in health and social care?

If the answer is yes to these questions you are the person Harrow Carers is looking for

Harrow Carers (Home Care Service) is a domiciliary care provider that offers high quality home care services to unpaid carers, in their home and the local community. As part of a charity organisation we are dedicated to supporting unpaid Carers who look after their loved ones. We provide professionally trained and experienced Care Support Workers, to take over the caring role for the unpaid Carer to have a break. We also assist individuals living on their own, who require home care support.

WHAT WE OFFER:

• Travel Allowance –For Drivers & Public Transport Users
• Flexible working hours
• Competitive Hourly Rate
• Free DBS Check
• Refer a friend bonus scheme
• Paid Annual Leave
• Sickness Pay
• Free Training & Career Development

JOB RESPONSIBILITIES:

• Attend the homes of families and perform duties as specified in the care plan.
• Personal care tasks; including support with dressing and continence care.
• Meal Preparation; preparing light meals, snacks and drinks.
• Domestic Tasks; light cleaning and supporting with shopping activities.
• Companionship; providing emotional support and assistance with activities.
• Reporting; Recording any relevant information regarding the Clients care & Wellbeing.
• Confidentiality; Ensure all information on clients and their families remain secure and confidential.

WHAT WE LOOK FOR:

• Reliable, Enthusiastic & Passionate
• Great People Skills
• Caring Nature
• Flexible & Adaptable
• Great Communication & Time Management Skills
• Desire to make a difference to the lives of people in the local community

Applicants who have care experience are particularly welcome, but full training will be given to applicants new to care.

If you would like to join our trusted and valued team, please apply below with your CV or download our application pack via our website. https://harrowcarers.org/homecare/

The main purpose of this role is to write weekly blogs for our website.

We are looking for someone who has experience blogging, confident and can do it well.

To apply: Please email your CV, covering letter and application form to jobs@harrowcarers.org or telephone 0330 088 2224 to discuss further.

The main purpose of this role is to unify website colors, check spacing and check if images match the text.

We are looking for someone who has experience, confident and can do it well.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.

The main purpose of this role is to write weekly blogs for our website, check spelling mistakes and make sure the language used matches the brand.

We are looking for someone who has experience writing, pays high attention to detail and knows how match text with brand voice.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.