Job Opportunities


Start A Career That Makes A Difference

Want to make a positive difference in the Harrow community? Working at Harrow Carers could be your opportunity to make that difference.

We are a friendly, inclusive team: staff development and workplace culture are important to us and we are committed to flexibility and a pragmatic approach to work-life balance.

See below for our current job vacancies:

 

Current Opportunities

Care Co-ordinator ( Frequent User)

Hours: 37.5  hours per week

Salary: £35,000 PA plus pension

Location: NHS North West London – Harrow Borough

Reporting to: HIU GP Lead & NWL HIU Programme Team (NWL ICB)

Join us as a High Intensity Use (HIU) Care Coordinator and make a meaningful impact in the NHS and community. In this role, you’ll coordinate care for individuals, aiming to reduce their health service usage and improve their health and well-being. This interesting non-medical position involves collaboration with clinicians and the community. We’re looking for self-motivated individuals with strong problem-solving abilities, adaptability, and excellent interpersonal skills. Are you ready to make a difference? Apply now!

More Info

 

1.0 JOB PURPOSE:

The post holder will be responsible for the supporting the delivery of the High Intensity Use service in the community. The role will require engagement with clinical staff to coordinate care for individuals referred and identified by the service. The aim of the service will be to provide positive health and well-being outcomes, through addressing non-medical/social issues in their life, such as housing, debt or isolation.

The post holder is responsible for facilitating discussions between Primary Care, hospital and community services. The post holder will be required to manage patient caseloads and advise on improvements, which will be used to deliver measurable outcomes for the benefit of patients, staff and the public. The role requires extensive liaison with statutory and non-statutory services, to review and support the flow of referrals into the service. The main focus client groups include individuals experiencing homelessness, mental health and medical, social presentations, who may not be accessing scheduled services and therefore relying heavily on unscheduled services.

2.0       REPORTING STRUCTURE:

This role will support the High Intensity User scheme and be accountable to the Primary Care/Community Directorate management structure.

3.0       Key working relationships:

Service set-up alignment

  • Work with the High Intensity Use workforce and stakeholders across the healthcare system to implement referral and feedback mechanisms
  • Develop a comprehensive knowledge of wider support services for people with high support needs including; social isolation, wellbeing, housing, unemployment, welfare benefits.
  • Extend and develop the menu of services prescribed in the form of a directory, and develop and maintain systems to keep accurate records relating to the delivery of HIU service
  • Liaise with health professionals and establish relationships with existing services, to increase visibility of the project and to ensure information is up-to-date and relevant
  • Support a robust patient flow process from referral to delivery of outcomes for the HIU cohort
  • To create appropriate tools that enable effective referral and client engagement. Develop and implement a process to give feedback to referrers
  • Report risks and implement actions as directed by the line manager /NWL HIU Programme
  • To work with healthcare IT systems to ensure appropriate referral and ongoing client management processes are put in place
  • To arrange, and coordinate administrative support for the service’s regular borough-based HIU multidisciplinary team meetings
  • Support the communication strategy for HIU services to ensure all stakeholders are informed and aware of the project and their roles within it
  • Be an advocate for potential barriers and stigma associated with this vulnerable cohort to promote equality, diversity and safeguarding service-wide

4.0 KEY RESULTS AREAS

Key partners and communication

  • Develop excellent working relationships with the all partners, wider service networks

including the High Intensity Use service teams, voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT and the NWL HIU Programme

  • Build and maintain effective relationships with Information, Advice and Guidance Services
  • Share learnings from the project with community based staff to promote safe practice and sustainability
  • Maintain good communication with clients and, where appropriate, their families/carers
  • Present highly complex information about the project, initiatives and service providers to a wide range of stakeholders in a formal setting
  • To produce marketing materials, attend event and outreach where necessary to promote the service
  • Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary

5.0 SERVICE DELIVERY

  • Work with commissioner colleagues and the wider HIU staff workforce, to support a review of local demand for this cohort (i.e. Primary Care and A&E services)
  • Act as the central point of contact for all referrals to the High Intensity User community/Primary Care HIU service aspect
  • Provide information, advice and guidance to referred stakeholders including signposting where appropriate
  • Support clinical staff to develop and upload personalised plans with clients to IT systems (i.e. Universal Care Plans, personalised care plans)
  • Develop and maintain a client database
  • Engage with Harrow GP practices and Primary Care Networks on a regular basis
  • To monitor developments within Primary Care and for HIU services at a national-level and to ensure that this is fed in, where possible to local activity.
  • Adhere to all relevant internal policies and procedures and ensure compliance with data Protection, Health and safety and safeguarding policy and best practice
  • To operate in a highly political and sensitive environment
  • Constantly strive for providing efficient, high quality care to identify underlying issues relating to demand and barriers for patients
  • Appropriately handle confidential and sensitive patient information
  • Determine links to existing projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements – building in contingency as necessary
  • Where required, support the HIU workforce to produce tools and models for client engagement that address wellbeing, asset mapping, signposting, empowerment, and self-help

 

  • REPORTING MANAGEMENT 

Monitoring, report and evaluation

  • Plan, develop and implement methods and processes with the HIU workforce, to support the evaluation of service demand and patient outcomes
  • Monitor and evaluate the effectiveness of the service against agreed targets
  • Support the development of quarterly and annual reports for the service, including information that demonstrates the qualitative and quantitative benefits delivered
  • Document any gaps in service provision for the High Intensity Use cohort
  • Drafting reports and summarising issues, patient outcomes, and providing progress reports for NWL HIU Programme (i.e. NWL Integrated Care Board)
  • Collate as required, qualitative and quantitative information to highlight issues and risks

For job description and person specification please click here

To apply, please email your CV to Charmian.boyd@harrowcarers.org

We are committed to promoting equal opportunities.

 

Hospital Discharge Co-ordinator

Hours: 35 hours per week

Salary: £28,000 PA + pension

Location: Northwick Park Hospital

Reporting to: Adults Services Manager

Working collaboratively with Northwick Park Hospital discharge service to assist patients to return home safely and settle.

More Info

Role

  • Working in partnership with the hospital discharge service
  • Coordinating patients take home & settle
  • Supporting the team with risks and decision-making
  • Staff supervision
  • Monthly Reporting

Please send your CV to Karen.Gilchrist@harrowcarers.org

We are committed to promoting equal opportunities.

 

 

Volunteer Community Health Champion

Hours: 4 hours per week

Location: Harrow

Become a Volunteer Community Health Champion and join us in raising awareness of diabetes and hypertension in Harrow

 

More Info

Take part in community awareness raising campaigns. Support medical health check days. Volunteers gain free access to: Yoga, Pilates, Zumba, Qigong, Archery

  • full training provided
  • Weekly check in and monthly support meet ups
  • Improved work prospects
  • certificate of training

Harrow Carers is a registered charity established in 1996, which supports unpaid carers in in the London Borough of Harrow. We are the lead organisation in Harrow for carers, providing a wide range of support through services and projects. We are affiliated to Carers Trust and Carers UK.

To apply or if you would like to know more, please contact Vandana.Patel@harrowcarers.org www.harrowcarers.org / 020 88685224

We are committed to promoting equal opportunities.

 

 

Care Support Worker

Job Title:       Care Support Worker (Mornings and Evenings)

Salary:           From £11.05 p/h

Job Type:        Monday to Friday and or Weekends Saturday to Sunday

Locations:    HARROW & Surrounding Areas

North & South Harrow, Pinner, Hatch End, Stanmore, Edgware, Kenton, Eastcote, Ruislip and parts of Northwood.

Hours:           FULL TIME / PART TIME (Flexible Shift Patterns)

More Info
  • Do you have a caring nature and great people skills?
  • Do you have a genuine desire to make a positive difference in people’s lives?
  • Do you want to learn and develop your career in health and social care?

 

If the answer is yes to these questions you are the person Harrow Carers is looking for

Harrow Carers (Home Care Service) is a domiciliary care provider that offers high quality home care services to unpaid carers, in their home and the local community. As part of a charity organisation we are dedicated to supporting unpaid Carers who look after their loved ones. We provide professionally trained and experienced Care Support Workers, to take over the caring role for the unpaid Carer to have a break. We also assist individuals living on their own, who require home care support.

WHAT WE OFFER:

  • Travel Allowance –For Drivers & Public Transport Users
  • Flexible working hours
  • Competitive Hourly Rate
  • Free DBS Check
  • Refer a friend bonus scheme
  • Paid Annual Leave
  • Sickness Pay
  • Free Training & Career Development

JOB RESPONSIBILITIES:

  • Attend the homes of families and perform duties as specified in the care plan.
  • Personal care tasks; including support with dressing and continence care.
  • Meal Preparation; preparing light meals, snacks and drinks.
  • Domestic Tasks; light cleaning and supporting with shopping activities.
  • Companionship; providing emotional support and assistance with activities.
  • Reporting; Recording any relevant information regarding the Clients care & Wellbeing.
  • Confidentiality; Ensure all information on clients and their families remain secure and confidential.

WHAT WE LOOK FOR:

  • Reliable, Enthusiastic & Passionate
  • Great People Skills
  • Caring Nature
  • Flexible & Adaptable
  • Great Communication & Time Management Skills
  • Desire to make a difference to the lives of people in the local community

Applicants who have care experience are particularly welcome, but full training will be given to applicants new to care.

If you would like to join our trusted and valued team, please apply below with your CV or download our application pack via our website. https://harrowcarers.org/homecare/

 

Volunteer Blogger

Contract: 1hr per week
Salary: Unpaid
Closing Date: On going

More Info

The main purpose of this role is to write weekly blogs for our website.

We are looking for someone who has experience blogging, confident and can do it well.

To apply: Please email your CV, covering letter and application form to jobs@harrowcarers.org or telephone 0330 088 2224 to discuss further.

Volunteer Website Designer

Contract: 1hr per week
Salary: Unpaid
Closing Date: On going

More Info

The main purpose of this role is to unify website colors, check spacing and check if images match the text.

We are looking for someone who has experience, confident and can do it well.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.

Volunteer Website Copywriter

Contract: 1hr per week
Salary: Unpaid
Closing Date: On going

More Info

The main purpose of this role is to write weekly blogs for our website, check spelling mistakes and make sure the language used matches the brand.

We are looking for someone who has experience writing, pays high attention to detail and knows how match text with brand voice.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.

Register Interest For Future Job Opportunities

 

We are always looking for friendly, organised and experienced people to join our Harrow Carers team. If you are interested and want to be notified first about new vacancies then please register your interest.  Register your interest here. 

You could also email your CV to admin@harrowcarers.org or telephone 0330 088 2224 to discuss further.

“The way Harrow Carers have impacted on my life is, Paul gets out, he’s happy and he’s fully supported by them. I know he’s safe, so I’m totally worry-free when he’s out”

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