Responsibilities

1.0 Key responsibilities

1.1 Working with direct supervision from the host charity service manager, take referrals from a wide range of agencies, including PCNs’ GP practices, multi-disciplinary team and pharmacists, hospital discharge team, social care services and self-referrals

1.2 Provide personalised support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health outcomes, as a key member of the PCN multi-disciplinary team. Develop trusting relationships by

giving people time and focus on ‘what matters to me’. Take a holistic approach, based on the person’s priorities and the wider determinants of health. Co-produce a simple personalised care and support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services. The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person’s needs are beyond the scope of the link worker role – e.g. when there is a mental health need requiring a qualified practitioner

1.3 Draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive social prescribing referrals

1.4 Alongside other members of the PCN multi-disciplinary team, work collaboratively with all local partners to contribute towards supporting the local VCSE organisations and community groups to become sustainable and that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities

1.5 Social prescribing link workers will have a role in educating non-clinical and clinical staff within their PCN multi-disciplinary teams on what other services are available within the community and how and when patients can access them. This may include verbal or written advice and guidance

1.6 Adhere to the Harrow Together service quality assurance framework

2.0 Key Tasks

Referrals

2.1 Promote social prescribing, its role in self-management, and the wider determinants of health

2.2 As part of the PCN multi-disciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on social prescribing

2.3 Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals

2.4 Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care

2.5 Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals

2.6 Seek regular feedback about the quality of service and impact of social prescribing on referral agencies

2.7 Be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach

2.8 Provide Personalised Support

Meet people on a one-to-one basis, making home visits where appropriate within organisations’ policies and procedures. Give people time to tell their stories and focus on ‘what matters to me’. Build trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a person’s assets

2.9 Be a friendly source of information about health, wellbeing and prevention approaches

2.10 Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.

2.11 Work with the person, their families and carers and consider how they can all be supported through social prescribing

2.12 Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards

2.13 Work with individuals to co-produce a simple personalised support plan to address the person’s health and wellbeing needs – based on the person’s priorities, interests, values and motivation – including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing

2.14 Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support

2.15 Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate

2.16 Seek advice and support from the social prescribing manager or health colleagues to discuss patient-related concerns (e.g. abuse, domestic violence and support with mental health), referring the patient back to the GP or other suitable health professional if required

2.17 Support community groups and VCSE organisations to receive referrals

Forge strong links with local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on what’s already available to create a menu of community groups and assets

2.18 Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced

2.19 Work collectively with all local partners to ensure community groups are strong and sustainable

Work with commissioners, local partners and Community Development Manager to identify unmet needs within the community and gaps in community provision

2.20 Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, building their skills and confidence and strengthening community resilience

2.22 Encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering

3.0 General Tasks

Data Capture

3.1 Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing

3.2 To undertake client assessments, including visiting clients in their home environment and using recommended assessment tool for which full training will be given

3.3 To ensure data is captured to populate and update the local directory of resources in accordance with service protocols, undertaking external service engagement and mapping within your assigned service area to establish new referral partners

3.4 Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives

3.5 Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred

3.6 Work closely within the MDT and with GP practices within the PCN to ensure that the social prescribing referral codes are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements

Professional development

3.7 Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities attending supervision meetings with community development manager and PCN social prescribing lead as required

3.8 Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

3.9 Work with your line manager and PCN to access regular ‘clinical supervision’, to enable you to deal effectively with the difficult issues that people present

Miscellaneous

3.10 Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning

3.11 Undertake any tasks consistent with the level of the post and the scope of the role, including mutual cover arrangements for leave, ensuring that work is delivered in a timely and effective manner

3.12 Duties may vary from time to time, without changing the general character of the post or the level of responsibility

3.13 To ensure all activities are carried out in harmony with the vision of Harrow Together and within the spirit of its equal opportunities policy and to abide by the employing organisations policies on Safeguarding, Equality & Diversity, Health & Safety and Confidentiality

Age UK Hillingdon, Harrow & Brent is hosting the recruitment process on behalf of Harrow Carers. It should be noted that successful candidates will be part of a multidisciplinary team and could be hosted/employed by one of a number of Harrow based organisations who are collaborating to deliver this service.

If you wish to apply for this position, please send your CV to Karen.Gilchrist@harrowcarers.org

We are committed to promoting equal opportunities.

 

 

Responsibilities

• To be responsible for the recruitment of volunteers.
• Follow Safer Recruitment Policy and Procedures including ensuring volunteers have DBS checks and refences taken.
• Ensure safeguarding policy, procedure and practice is adhered to by all volunteers
• Run Induction training for volunteers and ensure ongoing training is provided which is relevant to their role.
• To conduct assessments with carers to match potential volunteers.
• Provide regular one to one supervision and group supervisions for all volunteers.
• To work with the Outreach worker to organise Carers Forums
• To prepare monthly progress and outcome reports for the management team
• Carry out effective governance of the Befriending Network to ensure a high-quality, cost-effective service is provided.
• Identify priority areas for befrienders based on the demographics of carers in Harrow.
• Work alongside the Marketing Manager to produce marketing and recruitment materials for the Project.
• Contribute to the mission and purpose of Harrow Carers, signposting to other services as appropriate.
• Other administrative tasks as required.

Person Specification Skills

• Excellent communication skills
• Administrative experience essential
• Enthusiastic, self-motivated and able to work remotely and office based / Hybrid
• Good IT & database skills
• Excellent written and spoken English.
• Friendly, caring, and compassionate nature; understanding the pressures of being a carer.
• Excellent emotional intelligence
• Understanding of the needs of older carers.
• Understanding of the needs of older people .

If you wish to apply for this position, please send your CV to Karen.Gilchrist@harrowcarers.org

We are committed to promoting equal opportunities.

 

 

Primary Tasks
1. Engage and Support Unpaid Carers within Harrow.
• Lead on implementing wellbeing programmes for unpaid carers across the Borough.
• Oversee our community hub and organise weekly activities which include professional talks, training, and social activities for unpaid carers.
• Attend regular promotional and marketing events and for unpaid carers and circulate information about the project regularly.
• Build relationships with Carers leads and other professional within Harrow who can support carers.
• Attend networking meetings to promote the service and build up partnerships, giving presentations where necessary
• To work as part of a team and pathway in the support of unpaid carers.
• Set up carers forums to provide a safe environment for carers to meet to support each other and to have a voice in the strategic planning for Harrow carers.

2. Outreach Work
• Work alongside the Volunteer Co-ordinator to identify and support unpaid carers who need outreach support.
• Carry out home visits to unpaid carers who are unable to link with the local community.
• Complete Support Plans for unpaid carers to support them in the caring role.
• Link with other professionals in social care and health organisations to support unpaid carers.

Secondary Tasks
• Signpost and refer carers to external services either universal or statutory.
• To provide monthly wellbeing and outcome -based reports as well as attendance record keeping.
• Log all information on a database and collate relevant reports at the request of the Adult Services Manager
• To support colleagues in other areas of the organisation as when required
• To undertake additional responsibilities as designated by Harrow Carers
• To comply with General Data Protection Regulations relating to personal information of individuals of the public.
• To comply with all relevant policies, procedures, and guidelines, including those relating to Safeguarding, Equal Opportunities, Health and Safety, Confidentiality and Dignity at Work.

 

Person Specification

Experience and Knowledge
• EAt least one experience of providing front line, holistic support to vulnerable people.
• Experience of organising and delivering workshops
• Experience of working with external professionals and organisations
• A good working understanding of supporting unpaid carers .
• Knowledge and understanding of welfare benefits systems for unpaid carers & Care Act 2014
• Understanding of Safeguarding vulnerable adults and deprivation of liberty procedures
• Understanding and Commitment to Equality of Opportunity and working practices
• Experience of using Charity log (desirable)
• Experience of completing monitoring and evaluation reports

Skills
• Able to work independently and as part of the team.
• Be consistently empathetic.
• Work within professional boundaries
• Excellent IT skills knowledge Word, Outlook & Power point
• Accurate attention to detail
• Flexible adaptable and can-do attitude
• Excellent organisational skills
• Analytical and problem-solving skills, solution focused.
• Enthusiastic and self-motivated
• Supervisory and project management (Desirable )

If you wish to apply for this position, please send your CV to Karen.Gilchrist@harrowcarers.org

We are committed to promoting equal opportunities.

 

 

Take part in community awareness raising campaigns. Support medical health check days. Volunteers gain free access to: Yoga, Pilates, Zumba, Qigong, Archery

• full training provided

To apply or if you would like to know more, please contact Vandana.Patel@harrowcarers.org www.harrowcarers.org / 020 88685224

We are committed to promoting equal opportunities.

 

 

The main purpose of this role is to write weekly blogs for our website.

We are looking for someone who has experience blogging, confident and can do it well.

To apply: Please email your CV, covering letter and application form to jobs@harrowcarers.org or telephone 0330 088 2224 to discuss further.

The main purpose of this role is to unify website colors, check spacing and check if images match the text.

We are looking for someone who has experience, confident and can do it well.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.

The main purpose of this role is to write weekly blogs for our website, check spelling mistakes and make sure the language used matches the brand.

We are looking for someone who has experience writing, pays high attention to detail and knows how match text with brand voice.

To apply: Please email your CV, covering letter and application form to rehna.tanna@harrowcarers.org or telephone 0330 088 2224 to discuss further.